We Want You to Love Your Purchase
At DeCantalina, our commitment to customer satisfaction is paramount. We understand that seamless shipping and hassle-free returns are essential elements of a positive shopping experience. With this in mind, we've crafted our shipping and return policies to ensure your complete satisfaction every step of the way.
Shipping Speed
We offer fast and reliable shipping through Amazon Prime. Enjoy the convenience of expedited shipping for all orders, ensuring your items arrive promptly.
Shipping Charges
Enjoy free shipping on all orders fulfilled through Amazon Prime. There are no additional charges for shipping within the United States & Canada. If not an Amazon Prime member other shipping charges may apply and will vary by location.
Delivery Estimates
Delivery estimates are provided at checkout based on your location and shipping method. Please note that delivery times may vary depending on external factors such as carrier delays or inclement weather.
Returns Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return eligible items within 30 days of delivery for a refund or exchange.
Return Process
To initiate a return, please visit the "Returns Center" on Amazon's website and follow the provided instructions. You will be guided through the return process and provided with a prepaid return label for your convenience.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly and ensure your satisfaction.